Lack of HR development hamper telecom industry in Africa

African nations are pushing for human resource development in the telecom sector to enhance growth, according to speakers at the International Telecommunications Union (ITU) workshop in Zambia this week.

The African telecom sector is lacking rapid growth due to the lack of human resource development resulting from insufficient training and capacity building in ICT, said Richard Mwanza, acting CEO of the Communications Authority of Zambia.
There is need to promote an environment that supports organizational changes and improves workers performance, as human resources are critical to the telecom sector’s development, he added.

Many developing countries are shifting their resources into telecommunications to increase efficiency and develop their economies. However, infrastructure alone is not an efficient means for economic growth, Mwanza said. Countries must, therefore, focus on human and capital resources in order to obtain greater benefits from investment in the telecommunications sector.

Human resource expert Mike Nxele agreed that human capacity building is necessary for the sector’s growth, and he expressed appreciation that the issue is now receiving attention in most developing nations.

The ITU workshop hosted representatives from countries across eastern and southern Africa, including Angola, Botswana, Kenya, Namibia and Tanzania.

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